Sure, we may be tooting our own horn but here are the facts:
- ORDERING --How many times have you been frustrated when you order an item from a militaria website, wait for feedback and then find out it has already been sold? We understand how frustrating this can be. At The Ruptured Duck we work very hard to update our website immediately once an item is sold to avoid this from happening. 99.9% of the items you see including the edged blades are, in fact, available so you can order with confidence.
- Packing --We ship multiple orders every business day using all the major carriers. We are very careful how we wrap items knowing how important this is to you, our valued customers. Honestly, we cannot ever recall having a complaint about our packaging. Alternatively, we receive compliments on a regular basis regarding how well our items are packed.
- Shipping Charges --How many other militaria sites do you know that ship items for free when you order $500 or more? And for orders under $500, the postage you pay is the postage we pay. There is never a processing/handling fee.
- Shipping --We are collectors too! After we order something, we go down and sit by the mailbox waiting, with bated breath, for it to arrive. Doesn’t everybody? Here at The Ruptured Duck, during the week, all orders placed and paid in full are shipped that same day. We place a high priority on this because we know it’s important to you.
- Acknowledgements --You place an order, we acknowledge it, you make a payment, we acknowledge it, we ship your package, and we acknowledge with a tracking number. You are continually telling us how much you appreciate that service. You can count on The Ruptured Duck Team.
- Guarantee --We offer a written, lifetime, money back guarantee regarding originality for any item we sell. We automatically prepare a certificate of authenticity for any item over $300. However, all you have to do is ask and we shall prepare a COA for any item we sell. We have been buying, selling and collecting for almost 60 years and stand behind our items 100%.